At Space of Mind, your privacy isn’t an afterthought—it’s foundational. We know you’re trusting us with deeply personal reflections, thoughts, and patterns. This Privacy Policy explains exactly how we handle your information, how we protect it, and how you stay in control.
Space of Mind, Inc. [and its affiliates] (“Space of Mind,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). It applies to individuals who use our Services (“Individual Users”) and professional facilitators who use our Services (“Facilitator Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service ([URL]).
Please note that Space of Mind’s Services are intended for general wellness purposes only. Space of Mind does not provide professional advice, including medical advice or care.
If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf or hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
- Registration and Profile Information. If you sign up for an account, register to use our Services, sign up for notifications or updates, or participate in our surveys, we ask you for your [name, email address].
- Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we may receive your [name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide]. [If you subscribe to our newsletter, then we will collect certain information from you, such as your email address.] [When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.]
- Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
- User-Generated Content and AI Interactions: When you interact with our AI-powered features, such as AI coaching, journaling prompts, or any other AI-driven analysis, we collect the content of your inputs, including text, voice recordings, and other data you provide. This data is used to provide the AI-driven services and to improve our AI models.
B. Information We Collect When You Use Our Services
- Location Information. We infer your general location information, for example by using your internet protocol (IP) address.
- Device Information. We receive information about the device and software you use to access our Services, including [IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens].
- Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the [pages or other content you view, the searches you conduct, purchases you make on our website, your comments, dates and times of your visits].
- Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
- User Feedback. Users may rate and review different therapeutic tools and techniques, as well as the Facilitators. We receive information about ratings and reviews and, as we explain below, give users information about ratings and reviews.
C. Information We Receive from Third Parties
- Information from third-party services. If you choose to link our Services to a third-party account, we may receive information about you, [including your profile information, and your use of the third-party account]. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
- Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services, including our AI-driven features.
- To personalize your experience on our Services, such as by providing tailored content, recommendations, and AI-driven insights.
- To understand and analyze how you use our Services and develop new products, services, features, and functionality, including improvements to our AI models.
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support.
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you.
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use to publish reports.
- To send you text messages and push notifications.
- To facilitate transactions and payments.
- To find and prevent fraud, and respond to trust and safety issues that may arise.
- For compliance purposes, including enforcing our [TOS/TOU/EULA] or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
AI-Specific Usage:
- Model Training and Improvement: We may use your interactions with our AI features, including your inputs and the AI’s responses, to train and improve our AI models. This helps us provide more accurate, relevant, and personalized experiences.
- Personalized Insights and Recommendations: We use your entries, thought prompts, and interactions with the app only to personalize your experience and improve the Space of Mind platform.
- Content Generation: We use AI to generate content, such as personalized prompts and practices, affirmations, and other wellness-related materials.
How We Share the Information We Collect
- Affiliates. We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.
- Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services, including AI model training and development.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at info@spaceofmind.com
If you are a California resident under the age of 18 and you wish to remove content that you publicly posted, you may submit a request by contacting us at developer@spaceofmind.com. Removing the public content does not ensure complete or comprehensive removal of the content or information.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
You can update your account and profile information [or close your account] through your profile settings. If you have questions about your privacy on Services or this privacy policy, please contact us at developer@spaceofmind.com
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through Services, we will notify you through Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at developer@spaceofmind.com
Space of mind App Data Privacy and Security Commitment
Summary:
- We never store unnecessary personal info with your data.
- Names, emails, and other identifiers are removed before analysis.
- Your analyzed data is stored separately from your account.
- A secure link exists for support only, never for marketing or sharing.
- Everything is encrypted, access is limited, and we monitor it continuously.
How we protect your data:
Data Minimization and PII Redaction
We collect and retain only the information necessary to provide and improve our services. As part of this commitment:
- Unnecessary Personally Identifiable Information (PII)—such as names, contact details, addresses, or personal identifiers—is automatically redacted from user-generated content and conversation data before any analysis is performed.
- This redaction process ensures that data used for analytics, modeling, or improvement efforts does not contain direct identifiers, reducing re-identification risks.
- Only the minimum metadata or identifiers required for essential services (such as account access, billing, or user support) are retained in a secure, access-controlled environment.
Role-Based Access Controls
Access to identifiable health information is strictly limited to authorized personnel and only for legitimate operational purposes.
Encryption at Rest and in Transit
All sensitive data is encrypted using industry-standard protocols, both when stored and when transmitted.
Logging and Monitoring
We maintain detailed audit logs of system and user activity to detect, prevent, and respond to any unauthorized access.
Your Rights
As a user, you have rights, including:
- The right to access or request deletion of your data
- The right to request corrections or restrictions on data usage
- The right to be informed of any unauthorized access (breach notifications)
- The right to receive a copy of your health information upon request
To exercise these rights, please contact developer@spaceofmind.com
